a-How satisfied were you with the booking process, including website usability and ticket purchase options?
b. Did you encounter any issues with ticket availability, pricing, or payment during the booking process?
c. Were you provided with clear and accurate information regarding your ticket, including terms and conditions?
a. How satisfied were you with the ease and speed of the check-in process at the airport or online?
b. Did you encounter any difficulties or delays during the check-in process?
c. Were the check-in staff helpful and courteous?
a. How would you rate the quality of the food and beverage options provided during your flight?
b. Were there enough vegetarian/vegan/gluten-free options available to meet your dietary preferences or restrictions?
a. How would you rate the friendliness and professionalism of the flight attendants during your flight?
b. Did the flight attendants respond promptly to your requests or concerns?
c. Were the flight attendants attentive to passenger needs throughout the flight?
a. How clean did you find the aircraft's cabin and facilities, including restrooms and seating areas?
b. Were there any noticeable cleanliness issues that affected your comfort or experience on board?
c. Did you feel that the airline maintained an acceptable level of cleanliness throughout the flight?
a. Was your flight departure and arrival punctual as per the scheduled timings?
b. Did you receive adequate communication from the airline regarding any delays or changes to your flight schedule?
c. How satisfied were you with the overall reliability of the airline's on-time performance?
a. Did your checked baggage arrive at the destination airport in a timely manner?
b. Were there any issues or damages to your baggage during handling?
c. How satisfied were you with the efficiency and care exhibited by the airline in handling your baggage?
a. Did the airline provide adequate assistance or accommodations for passengers with disabilities or special needs?/p> Yes No Not Sure
b. Were the facilities and services at the airport and on board accessible to you?
c. How satisfied were you with the overall accessibility measures implemented by the airline?
a. Were you provided with clear and timely communication regarding flight updates, boarding procedures, and any changes to your itinerary?
How satisfied were you with the clarity and effectiveness of announcements made during the flight?
c. Did you find the airline's communication channels (e.g., website, app, customer service) helpful and reliable?